ISS World Expo 2016

Explore the must-have technology tools every self-storage operator should use, why they’re important and how they impact the daily operation of a facility. Match the right tools for your needs.

Learn about advanced technology tools and add-ons that can improve self-storage customer service and overall productivity, such as automation, mobile devices, phone technology and more.

Explore ways to maximize your self-storage technology outlay, including strategies for getting staff and customers on board and guidelines for general maintenance. You’ll also learn how to measure ROI.

Gain insight to the state of the mobile-technology market as it relates to apps, their current benefits and how they’ll likely impact the self-storage industry.

In this seminar, you’ll learn ways self-storage facility managers can contribute to the financial health of their property, including accurate record-keeping, handling receivables, cost-cutting and more.

This session will help you create or update your plan for dealing with delinquent self-storage tenants and recovering past-due rent, providing collections tips, late-fee and notice strategies and more.

Get insight for setting street and online rental rates as well as tips for knowing when to adjust rates and by how much. Also hear strategies for successfully executing increases with new and existing tenants.

This session focuses on the expenses that have a direct bearing on a self-storage facility’s net operating income. It provides tactics for keeping costs in check and negoatiating with service contractors.

Learn effective sales strategies for closing every self-storage rental as well as tips for overcoming customer objections, achieving service excellence, handling difficult service situations and more.

Learn tools, tips and tricks that have been proven highly effective in improving self-storage ancillary sales. You’ll get strategies for selling more product and adding to the bottom line with add-on profit centers.

Learn root causes of job burnout, how to recognize it in yourself and others, how it can impact revenue and customer service, and how to correct the problem. Get tips to reinvigorate yourself and coworkers!

Learn strategies to keep self-storage managers motivated and invested in the continued success of the business. Get insight to compensation and bonus structures, training, employee feedback and more.

Learn how to create policies, procedures and best practices that make sense for your facility. Discover how laws affect your policies as well as how to build an operations manual and ensure compliance.

Get valuable suggestions to help self-storage managers evaluate and improve their own job performance. You’ll also get a checklist for professional development and learn ways to make yourself indispensable.

Learn how to recruit, evaluate, hire and train your new self-storage managers to ensure they operate the asset to maximum profitability. Get insight on interviewing, background checks, references and more.

In this revealing session, self-storage managers get candid, insider advice on handling situations for which they may not be prepared. Get tips to maintain confidence and a positive professional attitude.

This instructive, practical session shares time- and task-management skills for self-storage facility managers, including tips for prioritization and ways to avoid procrastination.

Learn why facility auditing is a critical part of successful self-storage operation as well as things to look for during an audit, tools to facilitate the process, and what to do when you find red flags.

Hear the pros and cons of working with a third-party self-storage management company from the owner of 14 facilities. Learn about benefits, company vetting, expectations, contract negotiation and more.

This session examines the financing options available to self-storage owners and investors. It looks at actual recent transactions and outlines various loan programs, focusing on rates, terms, costs and more.