Learn why pleasing current customers is critical and why word-of-mouth is the backbone of any local business. Our presenter shares insights to help you immediately improve your customer experience.
Disaster can come in many forms in the self-storage industry. Learn common risk-management strategies including disaster planning, insurance coverage and staff training.
A clear set of policies and procedures will help protect your business, customers and employees. Get insight on what your handbook should include as well as formatting and other best practices.
Automation is popping up everywhere. From kiosks to storage bots, online rentals to smart locks, learn how futuristic tools and artificial intelligence are changing the game for self-storage operators.
Automation allows operators to streamline their business, drive their revenue-management program and communicate with tenants. Learn more about the tools that can be perfectly tailored for your business.
The words you use with tenants in the operation of your self-storage business really do matter—particularly in your rental agreement. Learn to steer clear of danger and avoid creating unnecessary liability.
Auditing your storage operation can help you identify weak spots and increase revenue. Beyond identifying theft, owners can use audits to train staff, improve processes and ensure all laws are being followed.
Online auctions continue to grow in popularity as a way of settling outstanding tenant debt. Get insight on how to choose an auction date, what to include in your listing, how to attract bidders and more.
Owners can maximize their profit through sound best practices. Learn how to cultivate well-trained managers, control operating expenses, optimize your online exposure and raise your rental rates.
Operators always face a slew of legal landmines. Learn about typical tenant claims, common mistakes and oversights that can lead to potential liability, and strategies to minimize the risk of being sued.