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Inside Self-Storage Facility-Operation Guidebook 2023 [Softcover]

Inside Self-Storage Facility-Operation Guidebook 2023 [Softcover]

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

Format: Softcover (USPS Shipping Required)
Length: 248 Pages

NOTE: Please allow up to three business days for the processing of your order.

Inside Self-Storage Facility-Operation Guidebook 2023 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security, risk management, career development, technology and so much more. Topics include:

Revenue Management

  • Inflation
  • Budgeting
  • Financial statements
  • Rental rates
  • Unit values
  • Fee structure
  • Collections
  • Auctions
  • Expenses
  • Tax issues
  • Occupancy
  • Facility audits

Sales & Service

  • Sales skills
  • Scripting
  • Customer experience
  • Service tips
  • Tenant onboarding
  • Communications
  • Service challenges

Site Maintenance

  • Curb appeal
  • Task lists and guides
  • Office refresh
  • Retail area
  • Roof maintenance
  • Door care
  • Signage
  • Fence retrofit
  • Pest prevention
  • Rental trucks
  • Summer tips
  • Winter prep
  • Hiring vendors

Safety & Security

  • Personal protection
  • Health and safety
  • Personal injury
  • Crime prevention
  • Employee theft
  • Emergency preparedness
  • Crisis management
  • Cybersecurity
  • Site security
  • Access control

Legal & Insurance

  • Legal trends
  • Rental agreements
  • Wrongful sales
  • Death, divorce and disappearance
  • Tenant bankruptcy
  • Vehicle storage
  • Loitering and habitation
  • Search and seizure
  • Cashless payments
  • Insurance coverages and claims
  • Tenant insurance

Staffing

  • Labor challenges
  • Policies and procedures
  • Recruiting and hiring
  • Compensation
  • Training
  • Company culture
  • Incentives and retention
  • Performance reviews
  • Discipline
  • Conflict resolution
  • Remote working

Career Development

  • Team attitude
  • Ownership mindset
  • Self-improvement
  • Goal-setting
  • Job skills
  • Communications
  • Career advancement
  • Battling burnout

Marketing

  • Brand-building
  • Budgeting
  • Audience development
  • Common mistakes
  • Tracking results
  • Digital strategies
  • Website strategies
  • Search engine optimization
  • Link-building
  • Content strategies
  • Video tips
  • Email tactics
  • Graphic design
  • Social media
  • Community relations

Technology

  • Needs assessment
  • Maintenance
  • Management software
  • Contactless rentals
  • Remote management
  • Kiosks
  • Internet of Things
  • Omnichannel
  • Chatbots
  • Security components
  • Access control
  • Drones

Outsourcing

  • Service contractors
  • Third-party management
  • Human resources
  • Staff training
  • Technology evaluations
  • Call centers
  • Site maintenance
  • Marketing support

Add-On Services

  • Retail
  • Boat/RV storage
  • Truck rentals
  • Wine storage
  • Art storage
  • Flex workspace
  • Tenant insurance
  • Tenant-protection plans
  • Cell towers

If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2023 series, click here.

Format: SBB

Weight: 1.313