A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter
Gain a better understanding of your self-storage customers’ needs and enhance your service in this management session. Topics include building rapport, creating to-do lists and fostering referrals.
Speaker: William Gray, Regional Manager, Iron Guard Storage
Format: Streaming Video
Duration: Approximately 44 minutes
A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter
Self-storage managers have many duties to perform to ensure their facilities are clean, organized and user-friendly. You’re the tip of the spear in ensuring customers are welcomed, educated, and taken care of quickly and courteously. Our presenter will help you develop a plan to gain better understanding of customer needs and enhance your service. Topics include building rapport, creating to-do lists and fostering referrals.
You’ll learn:
- The importance of developing a plan to enhance customer satisfaction
- How to build rapport with prospective and current tenants
- Why understanding customer needs will help you exceed expectations
- How to organize daily and monthly tasks to enhance service
- The importance of reaching out and thanking current tenants
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
