Inside Self-Storage
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Digital-only Access $20.00
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A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter

Gain a better understanding of your self-storage customers’ needs and enhance your service in this management session. Topics include building rapport, creating to-do lists and fostering referrals.

Speaker: William Gray, Regional Manager, Iron Guard Storage
Format: Streaming Video
Duration: Approximately 44 minutes

A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter
Self-storage managers have many duties to perform to ensure their facilities are clean, organized and user-friendly. You’re the tip of the spear in ensuring customers are welcomed, educated, and taken care of quickly and courteously. Our presenter will help you develop a plan to gain better understanding of customer needs and enhance your service. Topics include building rapport, creating to-do lists and fostering referrals.

You’ll learn:

  • The importance of developing a plan to enhance customer satisfaction
  • How to build rapport with prospective and current tenants
  • Why understanding customer needs will help you exceed expectations
  • How to organize daily and monthly tasks to enhance service
  • The importance of reaching out and thanking current tenants

This product is also available in DVD format, both as a single and as part of the following discount packages: