A Self-Storage Operator's Guide to Customer Reviews
Looking to distinguish your facility from the competition? Customer reviews may be exactly what you need. Understand the logic behind reputation management and why it’s important to respond to reviews.
Speaker: Jason Barreto, Search Marketing Specialist, The Storage Group
Format: Streaming Video
Duration: 43 minutes
A Self-Storage Operator's Guide to Customer Reviews
Looking to distinguish your self-storage facility from the competition? Customer reviews may be exactly what you need. According to a survey conducted by marketing firm Bright Local, 88 percent of respondents trust online reviews as much as a personal recommendation. Understand the business logic behind reputation management and why it’s important to monitor and respond to reviews of your business.
You’ll learn:
- The importance of responding to all reviews
- The art of responding to negative reviews
- Methods to encourage tenants to write reviews
- How reviews assist in SEO efforts
- How to ask for reviews
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
