Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.
Speaker: Jim Mooney, Vice President of Operations, Freedom Storage Management
Format: Streaming Video
Duration: 34 minutes
Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service
While there are many customers who prefer digital services, there are still scores of people who demand face-to-face interaction with the companies they patron. To meet the needs of each customer type, today’s self-storage operators must be able to walk in both worlds. Learn how to positively relate to your tenants and prospects on their level—no matter what that is.
This product is also available in DVD format.