Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.

Speaker: Jim Mooney, Vice President of Operations, Freedom Storage Management
Format: Streaming Video
Duration: 34 minutes

Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service
While there are many customers who prefer digital services, there are still scores of people who demand face-to-face interaction with the companies they patron. To meet the needs of each customer type, today’s self-storage operators must be able to walk in both worlds. Learn how to positively relate to your tenants and prospects on their level—no matter what that is.

You’ll learn:

• How to identify which interaction style a customer prefers
• How to read body language
• Which technology is necessary for tenant interaction today
• How to keep customer-facing technology current
• How to successfully interact with customers of all types

This product is also available in DVD format.