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Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator

Learn how to ramp up self-storage customer engagement by using an omnichannel content strategy. Explore communication trends and statistics as well as current and future technology disruptors.

Speaker: Peter Spickenagel, Director of Business Development, CallPotential
Format: Streaming Video
Duration: 45 minutes

Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator
Learn how to ramp up customer engagement at your self-storage business by employing an omnichannel content strategy and understand the role technology plays in its execution. Our presenter will share what other industries are doing to manage the customer experience and make it consistent through every channel. He’ll discuss communication trends and statistics as well as current and future technology disruptors.

You’ll learn:

  • What omnichannel is and what it means for self-storage
  • How to chart the customer journey and discover opportunities to engage and serve
  • How to seamlessly create consistency through all channels
  • What digital tools are available to enhance the customer experience
  • Up-and-coming technology disruptors such as artificial intelligence, voice search, chatbots and others

This product is also available in DVD format, both as a single and as part of the following discount packages: