Bridging the Digital Service Gap: Ways to Humanize Technology in Self-Storage
Discover how to shape tech-based service interactions with humanistic qualities like emotion, conversation and relationships, and learn to bridge the gap between digital and people-led customer service!
Speakers: Holly Fiorello, Director of Marketing, CallPotential; Phil Murphy, CEO and President, CallPotential and Next Door Self Storage
Format: Streaming Video
Duration: 53 minutes
Please Note: Streaming videos are viewable through an embedded player from your "My On-Demand Library." Purchased titles are uploaded nightly into customer accounts by the system, usually by 8 p.m. Central Time, though times may vary. This means it may take up to 24 hours for videos to appear in your library, depending on what time of day your transaction was processed. Thank you for your patience.
Bridging the Digital Service Gap: Ways to Humanize Technology in Self-Storage
In the new virtual-first environment, technology can be used to supplement core business functions, automate time-consuming processes and streamline tasks. Still, your self-storage operation benefits from a human touch. In this session, you’ll discover how to shape tech-based service interactions with humanistic qualities like emotion, conversation and relationships, which impart values like trust, respect and dignity. Learn to bridge the gap between digital and people-led customer service!
You’ll learn:
- How to increase efficiency while maintaining exceptional service
- New tech tools that help you deliver better service
- How human-centric thinking shapes automation and vice versa
- A deep dive into communications success
- Automation strategies to augment, not replace, facility managers
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
