Inside Self-Storage
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Digital-only Access $20.00
In stock

Bridging the Digital Service Gap: Ways to Humanize Technology in Self-Storage

Discover how to shape tech-based service interactions with humanistic qualities like emotion, conversation and relationships, and learn to bridge the gap between digital and people-led customer service!

Speakers: Holly Fiorello, Director of Marketing, CallPotential; Phil Murphy, CEO and President, CallPotential and Next Door Self Storage
Format: Streaming Video
Duration: 53 minutes 

Bridging the Digital Service Gap: Ways to Humanize Technology in Self-Storage

In the new virtual-first environment, technology can be used to supplement core business functions, automate time-consuming processes and streamline tasks. Still, your self-storage operation benefits from a human touch. In this session, you’ll discover how to shape tech-based service interactions with humanistic qualities like emotion, conversation and relationships, which impart values like trust, respect and dignity. Learn to bridge the gap between digital and people-led customer service!

You’ll learn:

  • How to increase efficiency while maintaining exceptional service
  • New tech tools that help you deliver better service
  • How human-centric thinking shapes automation and vice versa 
  • A deep dive into communications success 
  • Automation strategies to augment, not replace, facility managers 

This product is also available in DVD format, both as a single and as part of the following discount packages: