Contactless interactions are all the rage in self-storage. Get vital information on how to obtain identity verification, confirm lease-agreement acceptance, provide customers with unit access and more.

Speaker: Lance Watkins, CEO, Tenant Inc.

Format: Streaming Video
Duration: 60 minutes 

Can’t Touch This! A Thorough Exploration of the Contact-Free Self-Storage Rental Process

Everyone’s talking about contactless interactions, in self-storage and other industries; but do you know how they actually work, from every angle? In this session, you’ll get a step-by-step guide to the process. Our presenter will walk you through the customer journey, from facility discovery to lead nurture to the lease. He’ll provide vital information you need about how to obtain identity verification, confirm lease-agreement acceptance, provide customers with unit access and more.

You’ll learn:

• The difference between a standard online rental and a truly touchless rental
• What’s required to implement such an offering
• The critical steps necessary to complete a contact-free rental
• Why touchless rentals are a necessary component for automation
• How they provide improved customer connectivity 

This product is also available in DVD format, both as a single and as part of the following discount packages:

• Total Self-Storage Solutions 2021 Education DVD Package
• Self-Storage Operator Essentials 2021 Education DVD Package
• Self-Storage Technology 2021 Education DVD Package