Our presenter will focus on two of the most important aspects of remote managed properties: sales and service. He’ll delve into ways to improve phone transactions, leads, the customer experience, and more.

Speaker: Frank Certo, Senior Vice President of Operations, The Storage Mall Management Group
Format: Streaming video
Duration: Approximately 50 minutes

Delivering Personal Sales and Service in a Remote Self-Storage Environment
Remotely managed self-storage properties are all the rage these days; but while a hub-and-spoke or fully remote business model can be successful, it comes with unique challenges. Our presenter will focus on two of the most important aspects of this operation type: sales and service. He’ll delve into ways to improve phone transactions, generate and close more online leads, provide a superior experience to customers, and more.

You'll learn:

• Ways to generate sales leads for your remotely managed property
• How to sell your inventory over the phone
• How to convert digital leads to real-world rentals
• How to upsell to online customers
• Ways to improve customer retention, even without onsite staff

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Management 2024 Education Video Package