Get practical insight to the modern self-storage consumer and effective strategies for designing customer-centric experiences online. Learn to increase satisfaction and brand loyalty!

Speaker: Cameron Urry, Senior Vice President of Product and Marketing, Storage360
Format: Streaming video
Duration: Approximately 50 minutes

PLEASE NOTE! This is a pre-order of a video that is being recorded at the Inside Self-Storage World Expo in Las Vegas, April 2-5. The final product will be uploaded into your ISS Store account by May 30, 2024. You will receive an email once your product is available. For questions about an order, contact Customer Support.

Designing Customer-Centric Self-Storage Experiences for Today’s Competitive Market
As customers become more tech-driven and their needs and expectations evolve, self-storage operators must adopt new ways to attract and retain tenants. In this session, you’ll get practical insight to the modern consumer and effective strategies for designing customer-centric experiences. Discover how personalization, convenience and user-friendly interfaces can increase satisfaction and brand loyalty.

You'll learn:

• The evolving expectations and needs of modern consumers
• Best practices for designing customer-centric experiences
• Factors that enhance customer satisfaction and loyalty
• The importance of empathetic design, journey mapping and user research
• Successful case-study examples in self-storage

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Innovation 2024 Education Video Package