Learn hiring and training techniques that help new managers start strong, plus ways to get your team to exceed expectations while delivering a first-class customer experience.

Speaker: Frank Certo, Self-Storage Consultant and Professional Trainer
Format: Streaming Video
Duration: 52 minutes

Fostering the Ultimate Self-Storage Team and Culture
Finding and retaining top self-storage talent doesn’t just happen. Our presenter will focus on hiring and training techniques that’ll help facility managers get off to a great start. He’ll also cover ways to empower your team so they meet and exceed expectations, think big, make better decisions, elevate your brand, and act as responsible property stewards—all while delivering a first-class customer experience.

You’ll learn:

• A case study on company culture and how well new employees assimilate
• How to find and hire top talent in your market
• The importance of an employee’s first 30 days and what they should look like
• The secret to thinking big and making better decisions
• How to deliver on brand messaging and the customer experience every day

This product is also available in DVD format.