Learn about a performance formula that encourages the staff behaviors you want and discourages the ones you don’t. You’ll learn and practice providing self-storage team feedback.

Speaker: Anne Mari DeCoster, Founder, AM DeCoster LLC
Format: Streaming video
Duration: Approximately 50 minutes

PLEASE NOTE! This is a pre-order of a video that is being recorded at the Inside Self-Storage World Expo in Las Vegas, April 2-5. The final product will be uploaded into your ISS Store account by May 30, 2024. You will receive an email once your product is available. For questions about an order, contact Customer Support.

Getting More of What You Want (and Less of What You Don’t) From Your Self-Storage Team
Frustrated by ineffective communication with your self-storage employees? Need to enforce boundaries? Hold people accountable? This presentation is for you! Our presenter will offer a feedback formula that encourages the staff behaviors you want and discourages the ones you don’t, increasing your satisfaction and productivity while decreasing your frustration. In this interactive session, you’ll learn and practice this tried-and-true technique to provide team feedback up, down and sideways.

You'll learn:

• How to give “reinforcing” feedback to your self-storage team
• How to give “formative” feedback
• How to build effective communication skills
• Ways to hold teammates accountable
• How to reduce frustration and enjoy your investment

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Ownership 2024 Education Video Package