Help When You Need It Most: When and How to Leverage Self-Storage Tech Support
Technology is wonderful … until it isn’t. Our presenter will help you understand when and how to maximize tech support for self-storage systems to keep operational frustration and delays at bay.
Speaker: Nick Johnson, Vice President of Client Care, Storable
Format: Streaming Video
Duration: 42 minutes
Please Note: Streaming videos are viewable through an embedded player from your "My On-Demand Library." Purchased titles are uploaded nightly into customer accounts by the system, usually by 8 p.m. Central Time, though times may vary. This means it may take up to 24 hours for videos to appear in your library, depending on what time of day your transaction was processed. Thank you for your patience.
Help When You Need It Most: When and How to Leverage Self-Storage Tech Support
Technology is wonderful … until it isn’t. Maybe you’re dealing with a software snafu, glitchy gate, cranky keypad or another malfunction. Perhaps the equipment is fine, but you can’t figure out how to accomplish a certain task. No one wants frustration and delays, and being able to get help when you need it is invaluable! Luckily, most vendors offer tech support. The trick is understanding when and how to maximize it.
You’ll learn:
- What your support plan likely covers—and doesn’t
- The ways to reach support and the pros and cons of each
- What to know and prepare before you reach a rep
- The right questions to ask and what to expect
- Self-help resources to explore and how to prevent future problems
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
