This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

172 Pages
PDF Format

NOTE: This digital Guidebook is in PDF format. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2019 [Digital]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:

Asset Performance

• Key performance indicators
• Operation essentials
• Policies and procedures
• Facility audits
• Secret shopping
• Performance checklist
• Multi-site improvements

Money Management

• Budgeting
• Expenses
• Tax issues
• Cost segregation
• Revenue management
• Occupancy and rates
• Fee income
• Collections
• Cryptocurrencies

Day-to-Day Operation

• Customer experience
• Customer service
• Sales tactics
• Curb appeal
• Door maintenance
• Live auctions
• Online auctions

Site Safety & Security

• Policies and procedures
• Crisis management
• Crime prevention
• Cyber security
• Natural disasters
• Technology tools
• Equipment maintenance
• Lighting

Legal & Insurance

• Top threats
• Wrongful sales
• Tenant life changes
• Payment policies
• Credit screening
• ADA compliance
• Insurance coverages
• Tenant insurance/protection plans

Staffing & Career Development

• Work culture
• Recruiting
• Hiring tips
• Compensation
• Team management
• Staff training
• Employee evaluations
• Job hunting
• Career advice
• Manager skills
• Goal setting

Marketing

• Budgeting
• Tracking
• Customer reviews
• Reputation management
• Digital presence
• Omnichannel
• Website building
• Mobile
• Google factors
• Social media
• Online security
• Community outreach

Technology

• Trends
• Management
• Staff training
• Reporting
• Mobile tools
• Internet of Things
• Automation
• APIs
• Access control
• Live chat
• Software support

Add-On Services & Outsourcing

• Products and services
• Specialty storage
• Boat/RV storage
• Truck rentals
• Cell-tower leases
• Third-party management
• Call centers

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2019 series, click here.