Inside Self-Storage
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Digital-only Access $20.00
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It All Happens on the Phone: Mobile Technology and the Tenant-Centric Experience

Explore ways to ensure your self-storage operation is poised to support today's mobile-tech-savvy customers by being accessible and helpful, regardless of how they communicate with you.

Speaker: John Traver, CEO, XPS Solutions
Format: Streaming Video
Duration: 38 minutes

It All Happens on the Phone: Mobile Technology and the Tenant-Centric Experience
Successfully engaging today's tech-savvy self-storage customer hinges on our ability to be accessible and helpful, regardless of how he communicates. The ubiquity of the mobile phone has radically and permanently shifted the way we market, sell and serve. A comprehensive tenant-centric approach isn’t only strongly recommended, it’s a business-critical. Our presenter will share ways to ensure your operation is poised to support modern tenants.

You’ll learn:

  • Who the modern tenant is and how he expects to engage with your facility
  • The mobile advancements that are driving industry paradigm shifts
  • How to develop your comprehensive strategy for providing tenant-centric solutions
  • How much time you have to execute this strategy
  • How unmanned facilities factor into the equation

This product is also available in DVD format, both as a single and as part of the following discount packages: