Inside Self-Storage
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No Money, Mo' Problems: Addressing Self-Storage Delinquency in the Time of COVID-19 and Beyond

Our presenter will help you navigate how to adhere to official guidelines and show empathy to delinquent tenants, while still protecting your self-storage revenue during a pandemic.

Speaker: Carol Mixon-Krendl, Owner, SkilCheck Services
Format: Streaming Video
Duration: 47 minutes

No Money, Mo' Problems: Addressing Self-Storage Delinquency in the Time of COVID-19 and Beyond

Dealing with past-due customers has always been a challenge for self-storage managers, but the pandemic has added layers of complexity and risk. How do you adhere to official guidelines and show empathy to tenants while still protecting your revenue? Can you raise rates? Charge late fees? Seek to collect? Hold lien sales? These are all tricky issues in the new environment. Our presenter will help you navigate it.

You’ll learn:

  • Strategies to prevent tenant delinquency in the first place
  • How to know what you are and aren’t allowed to do
  • A sensitive approach to collections
  • Alternative resolutions to help you avoid lien sales
  • When to approach your supervisor or owner for help

This product is also available in DVD format, both as a single and as part of the following discount packages: