Inside Self-Storage
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Resistance Is Futile: Helping Your Self-Storage Staff and Tenants Embrace Technology

The trick to implementing technological tools successfully within your self-storage operation is getting buy-in from staff and customers. Learn five key ways to increase end-user adoption.

Speaker: Jim Ferguson, Consultant, Ferguson Storage Consulting
Format: Streaming Video
Duration: 45 minutes

Resistance Is Futile: Helping Your Self-Storage Staff and Tenants Embrace Technology
Technology evolves so fast today that it isn’t always easy to keep up. It seems like new tools are constantly surfacing to help save time and money and boost productivity. The trick to making these tools work for your self-storage operation lies in successfully introducing them to staff and customers. Your implementation relies upon their acceptance and use of this technology. Our presenter will teach you five ways to increase end-user adoption.

You’ll learn:

  • Ways to involve staff throughout the implementation and integration process
  • How to create a champion in the tech space
  • How to successfully communicate the benefits of new tools to the end user
  • The importance of soliciting, listening to and acting upon feedback
  • How to successfully train employees and tenants in technology use

This product is also available in DVD format, both as a single and as part of the following discount packages: