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Digital-only Access $20.00
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Sales and Service Fundamentals for Self-Storage Facility Managers

Learn effective sales strategies for closing every self-storage rental as well as tips for overcoming customer objections, achieving service excellence, handling difficult service situations and more.

Speaker: Tron Jordheim, Business Development Manager, Store Here Self Storage
Format: Streaming Video
Duration: 38 minutes

Sales and Service Fundamentals for Self-Storage Facility Managers
Your job as a self-storage manager is to improve facility revenue while controlling costs. To do this, you need excellent sales and customer-service skills. Once they’re learned, they result in higher lifetime customer values, lower customer-acquisition costs, more cost-efficient advertising, greater pricing power and more. Our presenter will cover all the basics to set you on the road to success. You will learn:

  • Effective sales strategies and tips for closing each rental
  • How to overcome customer objections
  • Methods for achieving service excellence
  • Solutions for difficult service interactions
  • The impact of sales and customer service on revenue and expenses

This product is also available in DVD format, both as a single and as part of the following discount packages: