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Sales & Service: The Cutting Edge of Self-Storage [Softcover]

Master self-storage sales and service with proven strategies! This book by Christel Land will help you boost your mindset, handle objections, adapt to various customer types and build brand loyalty.

Length: 162 Pages
Format: Softcover (USPS Shipping Required)

Sales & Service: The Cutting Edge of Self-Storage [Softcover Book]

In this industry-specific publication, business coach Christel F. Land boils down the most relevant research on why customers buy products and services and combines it with self-storage best practices. The result is a simple yet powerful step-by-step approach to how you can make the most of every single customer interaction you have. You’ll learn:

  • How your mindset influences your sales performance and what you can do to change it
  • A simple sales model that you can use for straight forward sales, objection handling and dealing with disappointed customers
  • How to adapt your style to the four different customer types, so you can build trust quicker and close more effectively
  • A simple service model that gives you all the ingredients you need to build strong customer loyalty
  • How to stay successful in sales over time
  • Much more!

Whether you are in a customer-facing role or in sales management, this book offers lots of practical tips and tricks that will help you sell and serve your self-storage customers with excellence.

About the Author 

Christel Land is a business coach, consultant and an experienced sales and marketing trainer. As the founder of Clover Four, she has extensive experience working in the self-storage industry as an operator and supplier. She regularly speaks at industry conferences and is the author of “Sales & Service: The Cutting Edge of Self-Storage.” Learn more at cloverfour.eu, or follow her on X at @selfstoragewalks.