Inside Self-Storage
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Digital-only Access $20.00
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Secret Sauce: Leading the Market in a Big Way, Even as the Smaller Self-Storage Operator

Today's competition may be tough, but our presenter will give you a winning recipe for success--one that allows you to lead the market, regardless of how large your facility is or how many properties you own.

Speaker: Rick Beal and Magen Smith, Co-Founders, Atomic Storage Group
Format: Streaming Video
Duration: 60 minutes 

Secret Sauce: Leading the Market in a Big Way, Even as the Smaller Self-Storage Operator

Competition in today’s self-storage market may be tough, but it's possible for small and mid-size operations to outperform the larger, better-capitalized chains. Don’t be afraid to battle the big guys! Our presenter will give you a winning recipe for success, one that allows you to lead the market, regardless of how large your facility is or how many properties you own. 

You’ll learn:

  • How to personalize the customer experience and differentiate yourself in the market
  • How to create a customer connection and put yourself in the purchasing path 
  • Ways to hire and train managers who become “storage solutions specialists” 
  • How to establish and track relevant key performance indicators
  • How to manage customer complaints and convert the faithless into fans 

This product is also available in DVD format, both as a single and as part of the following discount packages: