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Digital-only Access $20.00
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Smooth Operator: How to Avoid and Resolve Disputes With Anyone in Your Self-Storage World

Our presenter will share examples and proven strategies on how self-storage facility managers can avoid disagreements and handle disputes with customers, coworkers and superiors.

Speaker: Sean Landry, Owner and President, Expert Storage Management
Format: Streaming Video
Duration: 57 minutes

Smooth Operator: How to Avoid and Resolve Disputes With Anyone in Your Self-Storage World

Conflict is part of life. It can happen anywhere, and certainly in a self-storage environment, where interactions are sometimes fueled by emotion. As a facility manager, you may eventually have to handle a dispute with a customer, coworker or superior. You may even ruffle feathers in the community. Thankfully, there are proven ways to avoid and handle disagreements. Our presenter will share examples and strategies.

You’ll learn:

  • Common situations that give rise to conflict with customers or other staff
  • How to “read” the other party and engage in active listening
  • Strategies to de-escalate anger and other intense emotions
  • How to keep your own reactions and behavior in check
  • Resolutions that work in a self-storage environment

This product is also available in DVD format, both as a single and as part of the following discount packages: