Our presenter will share examples and proven strategies on how self-storage facility managers can avoid disagreements and handle disputes with customers, coworkers and superiors.
Speaker: Sean Landry, Owner and President, Expert Storage Management
Format: Streaming Video
Duration: 57 minutes
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Smooth Operator: How to Avoid and Resolve Disputes With Anyone in Your Self-Storage World
Conflict is part of life. It can happen anywhere, and certainly in a self-storage environment, where interactions are sometimes fueled by emotion. As a facility manager, you may eventually have to handle a dispute with a customer, coworker or superior. You may even ruffle feathers in the community. Thankfully, there are proven ways to avoid and handle disagreements. Our presenter will share examples and strategies.
This product is also available in DVD format, both as a single and as part of the following discount packages: