The Culture of Virtual Convenience: Customer-Experience Innovation in Self-Storage
COVID-19 drove customer service to digital channels, but which virtual conveniences are here to stay? Our presenters will discuss technologies that can improve CX for fast, frictionless interactions at scale.
Speakers: Kristi Adams, Vice President of Marketing, and Jon Loftin, Senior Vice President of Product, OpenTech Alliance Inc.
Format: Streaming video
Duration: Approximately 50 minutes
Please Note: Streaming videos are viewable through an embedded player from your "My On-Demand Library." Purchased titles are uploaded nightly into customer accounts by the system, usually by 8 p.m. Central Time, though times may vary. This means it may take up to 24 hours for videos to appear in your library, depending on what time of day your transaction was processed. Thank you for your patience.
The Culture of Virtual Convenience: Customer-Experience Innovation in Self-Storage
COVID-19 drove customer service to digital channels, and self-storage operators were forced to quickly embrace automation other industries have used for years. The pandemic also changed consumer behavior, pushing customers to use self-service technology. The question is which virtual conveniences are here to stay and how to fulfill customer demands for fast, seamless, frictionless interactions at scale.
You’ll learn:
- Virtual service trends in self-storage
- Technologies that can help you meet customer expectations
- Advancements in artificial intelligence that help you resolve customer issues
- Opportunities to level up the customer experience with self-service or agent-assisted support
- A roadmap of innovations that’ll continue to reshape the customer and operator experience
This product is also included as part of the following discount packages:
Format: VID
