Inside Self-Storage
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The Culture of Virtual Convenience: Customer-Experience Innovation in Self-Storage

COVID-19 drove customer service to digital channels, but which virtual conveniences are here to stay? Our presenters will discuss technologies that can improve CX for fast, frictionless interactions at scale.

Speakers: Kristi Adams, Vice President of Marketing, and Jon Loftin, Senior Vice President of Product, OpenTech Alliance Inc.
Format: Streaming video
Duration: Approximately 50 minutes

The Culture of Virtual Convenience: Customer-Experience Innovation in Self-Storage

COVID-19 drove customer service to digital channels, and self-storage operators were forced to quickly embrace automation other industries have used for years. The pandemic also changed consumer behavior, pushing customers to use self-service technology. The question is which virtual conveniences are here to stay and how to fulfill customer demands for fast, seamless, frictionless interactions at scale.

You’ll learn:

  • Virtual service trends in self-storage
  • Technologies that can help you meet customer expectations
  • Advancements in artificial intelligence that help you resolve customer issues
  • Opportunities to level up the customer experience with self-service or agent-assisted support
  • A roadmap of innovations that’ll continue to reshape the customer and operator experience

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