Inside Self-Storage
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List price $25.00
Digital-only Access $20.00
In stock

Video Pre-Order - The Self-Storage Flywheel: Delivering Excellent Customer Experience in an Increasingly Remote World

Learn to deliver an exceptional customer experience while leveraging existing staff and intuitive tools. This video will explain how to increase tenant satisfaction and grow word-of-mouth marketing.

Speaker: Jackson Stevens, CEO and Cofounder, SpareBox Technologies
Format: Streaming video
Duration: Approximately 50 minutes

PLEASE NOTE! This is a pre-order of a video that is being recorded at the Inside Self-Storage World Expo in Las Vegas, April 22-25. The final product will be uploaded into your ISS Store account by June 20, 2025. You will receive an email once your product is available. For questions about an order, contact Customer Support.

As more self-storage operators edge toward hybrid or remote-management business models, new challenges present themselves. Too often, customer escalations get lost in emails, texts or instant messages. Thankfully, there’s a way to deliver an exceptional customer experience, all while leveraging your existing staff and intuitive tools. A new playbook is emerging that’ll decrease resolution time, increase tenant satisfaction and grow word-of-mouth marketing.

You’ll learn:

  • How to structure your business to consolidate, track and handle customer escalations
  • Best practices and training for remote customer service
  • Key performance indicators that drive service success
  • Customer-escalation benchmarks for specific dispositions
  • Tools that assist operators in providing higher levels of service

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2025 Education Video Package
Self-Storage Operator Essentials 2025 Education Video Package
Self-Storage Operations 2025 Education Video Package