This data-packed session will teach you the technology tools, tips and tricks needed to create a hyper-personalized tenant journey and customer experience prospects will love.

Speaker: Phil Murphy, President, CallPotential and Next Door Self Storage
Format: Streaming Video
Duration: 34 minutes

The Three Rs of Customer Experience: Relationships, Results and Revenue
This data-packed session is for any operator looking to drive more revenue toward the bottom line while building relationships along the way. You’ll learn technology tools, tips and tricks to create a hyper-personalized tenant journey that prospects will love! Our presenter will also take a look at omnichannel communication trends and how comparable industries are investing in their customer-experience endeavors.

You’ll learn:

• How to chart the customer journey to identify opportunities to delight and serve
• How customer-relationship management can be a huge competitive differentiator
• Technology tools that can expand your reach by systematizing and standardizing your efforts
• Real-life data from thousands of facilities on tenant-communication preferences
• Examples of customer-experience wins in comparable industries

This product is also available in DVD format.