Inside Self-Storage
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List price $25.00
Digital-only Access $20.00
In stock

Video Pre-Order - Understanding the Self-Storage Delinquency Process, From Lease Signing to Lien-Sale Recovery

Learn to manage tenant delinquencies with ease, from late payments to lien sales. Discover best practices, legal compliance, post-sale recovery, and how technology can help recapture lost revenue.

Speaker: Scott Holland, Regional Sales Manager, StoragePro Management Inc.
Format: Streaming video
Duration: Approximately 50 minutes

PLEASE NOTE! This is a pre-order of a video that is being recorded at the Inside Self-Storage World Expo in Las Vegas, April 7-10. The final product will be uploaded into your ISS Store account by June 5, 2026. You will receive an email once your product is available. For questions about an order, contact Customer Support.

Understanding the Self-Storage Delinquency Process, From Lease Signing to Lien-Sale Recovery 
Every self-storage operator deals with tenant delinquencies, but these situations don’t have to be painful. This session is designed to help you understand the rent-recapture process, from the moment a payment is late through the lien sale. Our presenter will explain how to set expectations with renters, best practices for collections, the importance of following state laws, post lien-sale recovery and more. He’ll also show you how technology can support your efforts in capturing lost revenue.

You’ll learn:

  • How to set expectations with renters to help them avoid becoming delinquent 
  • When the collection process begins and how to navigate it legally 
  • The benefits of autopay and other technology to recoup revenue 
  • The legal side of collections and lien sales 
  • What to do after the auction, including engaging a debt-collection agency

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2026 Education Video Package
Self-Storage Operator Essentials 2026 Education Video Package
Self-Storage Management 2026 Education Video Package