Dealing with certain customers can sometimes be uncomfortable, gross or even frightening. Learn how to handle even the most awkward situations professionally and with poise.
Speaker: Steven Jeffers, Facilities Asset Manager, Bee Safe Storage and Wine Cellar
Format: Streaming Video
Duration: 30 minutes
When It's Gotta Be Done: Controlling Sticky Situations in Self-Storage
Operating a successful facility can be extremely fulfilling, but there’s also an unsavory side—customer interactions that can be uncomfortable, gross or even frightening. No matter how awkward these situations are, they must be handled professionally and with poise. Our presenter will discuss the tasks operators dread the most and offer advice on how to push through and solve the problem.
This product is also available in DVD format.