Inside Self-Storage
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Zero Tolerance for Rent Loss: Ways to Prevent and Collect Self-Storage Debt

Every self-storage manager has a responsibility to keep tenants current. Our presenter will share techniques to help customers avoid default and strategies to collect late payments when they don’t.

Speaker: Cassie Dodgen, President, Pinnacle Storage Managers
Format: Streaming video
Duration: Approximately 43 minutes

Zero Tolerance for Rent Loss: Ways to Prevent and Collect Self-Storage Debt

While self-storage operation is primarily about filling units, collecting rent is what drives profit. In a challenging economy, limiting delinquency can be a trial; but every facility manager has a responsibility to keep tenants current and prevent units from going to auction. Our presenter will share techniques to help customers avoid default and strategies to collect late payments when they don’t.

You’ll learn:

  • The role of communication and relationship-building in keeping tenants current
  • How to leverage your lease and policies to prevent delinquency
  • How to develop and adhere to an effective collections approach
  • Tips for making collections calls that yield results
  • How to structure and implement fees that deter lateness

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