Cultivating a 5-Star Experience: How to Foresee and Meet the Needs of Your Self-Storage Customers
Every point of contact with a prospect or tenant should deliver an excellent customer experience. Our speakers will teach you how to craft one that wins the rental, time and time again.
Speakers: Kevin Kerr, Marketing Manager, Storage Commander Software; Warren Lieberman, President, Veritec Solutions; Steve Lucas, CEO and Managing Partner, The Storage Group
Format: Streaming Video
Duration: 60 minutes
Cultivating a 5-Star Experience: How to Foresee and Meet the Needs of Your Self-Storage Customers
The restaurant and hospitality industries originated the idea of the five-star service experience. Now, the allure of the “gold standard” has quickly taken precedence in many businesses, including self-storage. To achieve it, every point of contact with a prospect or tenant should deliver an excellent customer experience (CX). Here’s how to craft one that wins the rental, time and time again.
You’ll learn:
- The cycle of the customer journey
- The value proposition of five-star service
- Tools to transform and optimize your CX
- The best practices for implementing a gold standard within your team
- How to measure the CX return on investment
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
