Inside Self-Storage
products/6274482779001.jpg
Digital-only Access $20.00
In stock

Cultivating a 5-Star Experience: How to Foresee and Meet the Needs of Your Self-Storage Customers

Every point of contact with a prospect or tenant should deliver an excellent customer experience. Our speakers will teach you how to craft one that wins the rental, time and time again.

Speakers: Kevin Kerr, Marketing Manager, Storage Commander Software; Warren Lieberman, President, Veritec Solutions; Steve Lucas, CEO and Managing Partner, The Storage Group
Format: Streaming Video
Duration: 60 minutes 

Cultivating a 5-Star Experience: How to Foresee and Meet the Needs of Your Self-Storage Customers

The restaurant and hospitality industries originated the idea of the five-star service experience. Now, the allure of the “gold standard” has quickly taken precedence in many businesses, including self-storage. To achieve it, every point of contact with a prospect or tenant should deliver an excellent customer experience (CX). Here’s how to craft one that wins the rental, time and time again. 

You’ll learn:

  • The cycle of the customer journey 
  • The value proposition of five-star service
  • Tools to transform and optimize your CX 
  • The best practices for implementing a gold standard within your team 
  • How to measure the CX return on investment 

This product is also available in DVD format, both as a single and as part of the following discount packages: