Every point of contact with a prospect or tenant should deliver an excellent customer experience. Our speakers will teach you how to craft one that wins the rental, time and time again.

Speakers: Kevin Kerr, Marketing Manager, Storage Commander Software; Warren Lieberman, President, Veritec Solutions; Steve Lucas, CEO and Managing Partner, The Storage Group
Format: Streaming Video
Duration: 60 minutes 

Please Note: Streaming videos are viewable through an embedded player from your "My On-Demand Library." Purchased titles are uploaded nightly into customer accounts by the system, usually by 8 p.m. Central Time, though times may vary. This means it may take up to 24 hours for videos to appear in your library, depending on what time of day your transaction was processed. Thank you for your patience.

Cultivating a 5-Star Experience: How to Foresee and Meet the Needs of Your Self-Storage Customers
The restaurant and hospitality industries originated the idea of the five-star service experience. Now, the allure of the “gold standard” has quickly taken precedence in many businesses, including self-storage. To achieve it, every point of contact with a prospect or tenant should deliver an excellent customer experience (CX). Here’s how to craft one that wins the rental, time and time again. 

You’ll learn:

• The cycle of the customer journey 
• The value proposition of five-star service
• Tools to transform and optimize your CX 
• The best practices for implementing a gold standard within your team 
• How to measure the CX return on investment 

This product is also available in DVD format, both as a single and as part of the following discount packages:

• Total Self-Storage Solutions 2021 Education DVD Package
• Self-Storage Operator Essentials 2021 Education DVD Package
• Self-Storage Customer Experience 2021 Education DVD Package