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Inside Self-Storage Facility-Operation Guidebook 2024 [Digital]

Inside Self-Storage Facility-Operation Guidebook 2024 [Digital]

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

224 Pages
PDF Format

NOTE: This digital Guidebook is a PDF. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2024 [Digital]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to revenue, sales, customer service, marketing, staffing, security, risk management, career development, technology, outsourcing and so much more. Topics include:

Revenue Management

  • Market change
  • Net operating income
  • Cash flow
  • Key performance indicators
  • Budgeting
  • Capital expenditures
  • Rental rates
  • Unit values
  • Fee structure
  • Tenant delinquency
  • Expenses
  • Tax issues
  • Operational challenges

Sales & Service

  • Sales skills
  • In-person strategies
  • Scripting
  • Buyer personas
  • Customer experience
  • Service tips
  • In-house call centers

Site Maintenance

  • Capital improvements
  • Efficiency and sustainability
  • Curb appeal
  • Office refresh
  • Retail area
  • Preventive planning
  • Roof maintenance
  • Door care
  • Security
  • Lighting
  • Asphalt
  • Landscaping
  • Pest prevention

Safety & Security

  • Crime prevention
  • Cybersecurity
  • Workplace violence
  • Employee theft
  • Emergency preparedness
  • Crisis management
  • Safety protocols
  • Site security

Legal & Insurance

  • Legal trends
  • Rental agreements
  • Lien sales
  • Tenant bankruptcy
  • Technology and privacy
  • Accessibility
  • Property liability
  • Vehicle storage
  • Insurance coverage and claims
  • Tenant insurance

Staffing

  • Labor challenges
  • Recruiting and hiring
  • Compensation
  • Company culture
  • Diversity, equity and inclusion
  • Policies and procedures
  • Incentives and retention
  • Training and development
  • Performance reviews
  • Employee discipline

Career Development

  • Career advancement
  • Changing companies
  • Owner aspirations
  • Interview advice
  • Communications
  • Social media dangers
  • Resolving conflict

Marketing

  • Grand-opening events
  • Lease-up
  • Budgeting
  • Market uncertainty
  • Brand-building
  • Website strategies
  • Digital tactics
  • Search engine optimization
  • Business listings
  • Online reviews
  • Artificial intelligence
  • Content strategies
  • Referrals
  • Organic and guerrilla strategies
  • Movies and television
  • Promotional partnerships

Technology

  • Trending tools
  • Needs assessment
  • Contactless rentals
  • Automation
  • Management software
  • Internet of Things
  • Artificial Intelligence
  • Tech support
  • Collections
  • Smart locks
  • Two-way video
  • Revenue management
  • QR codes
  • Mobile apps

Outsourcing

  • Service contractors
  • Third-party management
  • Human resources
  • Site maintenance
  • Call centers
  • IT support
  • Pest control

Add-On Services

  • Retail
  • Technology upgrades
  • Truck rentals
  • Boat/RV storage
  • Wine storage
  • Billboards
  • Ancillary alternatives

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2024 series, click here.