Inside Self-Storage Store

Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service

Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.

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The Three Rs of Customer Experience: Relationships, Results and Revenue

This data-packed session will teach you the technology tools, tips and tricks needed to create a hyper-personalized tenant journey and customer experience prospects will love.

Item: 6204848156001
Don’t Lien on Me: Avoiding Self-Storage Auctions, What to Do When You Can’t

Learn operational tips and collection techniques to avoid self-storage lien sales as well as the best way to implement procedures if a delinquent account must go to auction.

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When It's Gotta Be Done: Controlling Sticky Situations in Self-Storage

Dealing with certain customers can sometimes be uncomfortable, gross or even frightening. Learn how to handle even the most awkward situations professionally and with poise.

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Inside Self-Storage 2020 Guidebook Series [Digital]

Big savings! The Inside Self-Storage 2020 Guidebook Series contains both publications at a discount of about $20. Get detailed insight on building, investing, ownership, management and more.

Item: ISS990
Inside Self-Storage 2020 Guidebook Series [Softcover]

Big savings! The Inside Self-Storage 2020 Guidebook Series contains both publications at a discount of about $20. Get detailed insight on building, investing, ownership, management and more.

Item: ISS991
Inside Self-Storage Facility-Operation Guidebook 2020 [Digital]

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

Item: ISS988
Inside Self-Storage Facility-Operation Guidebook 2020 [Softcover]

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

Item: ISS989
Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator

Learn how to ramp up self-storage customer engagement by using an omnichannel content strategy. Explore communication trends and statistics as well as current and future technology disruptors.

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Crushing Customer Sales Objections in Self-Storage

Self-storage managers are frequently challenged by customer objections during the sales process. Learn how to effectively communicate your value proposition and overcome common objections to close the deal.

Item: 6050057112001