This book by industry expert Bob Copper provides proven ideas and techniques for delivering the highest level of customer service, thereby creating customer satisfaction and ensuring business success.

This book shares common-sense ideas and techniques to teach anyone how to succeed at self-storage sales, enabling you to rent more space and generate more revenue.

This concise and comprehensive handbook by industry expert Bob Copper contains all the tools the independent self-storage operator needs to run a successful business. It's a perfect day-to-day companion.

This USB drive contains an essential set of written and recorded training materials designed to train self-storage managers on collections, customer service, facility management and sales.

This USB drive contains a comprehensive set of written and recorded training materials on self-storage auditing, collections, customer service, marketing, facility operation, revenue management and sales.