Day-to-Day Management

The words you use with tenants in the operation of your self-storage business really do matter—particularly in your rental agreement. Learn to steer clear of danger and avoid creating unnecessary liability.

Operators always face a slew of legal landmines. Learn about typical tenant claims, common mistakes and oversights that can lead to potential liability, and strategies to minimize the risk of being sued.

If your owner sold his facility tomorrow, what would you do? Understanding the due-diligence process allows managers to be proactive in helping close the sale and become more valuable in the process.

Successful owners recognize there are many opportunities to create more value in their properties. Explore different ways to calculate facility value and learn how to increase your net operating income.

Learn why unmanned self-storage facilities are a growing industry trend. Topics include operational efficiencies, benefits and challenges, technology advancements, real-life examples, and more.

Learn how the data from self-storage management software can help identify weak spots in your operation, which metrics are most meaningful and how to apply the information to your business.

Learn how to increase your piece of the self-storage revenue pie through proven revenue-management procedures and additional revenue streams. Topics include rental rates, effective discounting and more.

If you’re a self-storage manager, facility numbers matter to you as well as the owner! This session will help you cultivate financial intelligence, interpret facility metrics and act on the data.

Learn indispensable sales techniques you can implement immediately to build relationships with customers, ask the right questions, improve phone skills, overcome objections and close more overall rentals.

Gain a better understanding of your self-storage customers’ needs and enhance your service in this management session. Topics include building rapport, creating to-do lists and fostering referrals.