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Inside Self-Storage
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Sales and Service

  • Using Tenant Insurance and Protection Plans to Shield Your Self-Storage Operation

    Using Tenant Insurance and Protection Plans to Shield Your Self-Storage Operation

    Self-storage tenant insurance and protection plans reduce risk for self-storage operations. Learn how these products work, their similarities and differences, and how they can generate added revenue.

    Item: 6308265249112
  • The Culture of Virtual Convenience: Customer-Experience Innovation in Self-Storage

    The Culture of Virtual Convenience: Customer-Experience Innovation in Self-Storage

    COVID-19 drove customer service to digital channels, but which virtual conveniences are here to stay? Our presenters will discuss technologies that can improve CX for fast, frictionless interactions at scale.

    Item: 6308220680112
  • Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator

    Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator

    Learn how to ramp up self-storage customer engagement by using an omnichannel content strategy. Explore communication trends and statistics as well as current and future technology disruptors.

    Item: 6050463555001
  • It All Happens on the Phone: Mobile Technology and the Tenant-Centric Experience

    It All Happens on the Phone: Mobile Technology and the Tenant-Centric Experience

    Explore ways to ensure your self-storage operation is poised to support today's mobile-tech-savvy customers by being accessible and helpful, regardless of how they communicate with you.

    Item: 6050478394001
  • A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter

    A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter

    Gain a better understanding of your self-storage customers’ needs and enhance your service in this management session. Topics include building rapport, creating to-do lists and fostering referrals.

    Item: 5478962835001
  • Creating a New Sales Culture to Stop Self-Storage Revenue-Killers

    Creating a New Sales Culture to Stop Self-Storage Revenue-Killers

    Learn how to create urgency with your self-storage customers and avoid the discounting game with these hard-hitting sales techniques. Get the rental deal YOU want and stop inhibiting profit gain!

    Item: 5479113054001
  • Rent That Unit! Self-Storage Sales Strategies to Seal the Deal

    Rent That Unit! Self-Storage Sales Strategies to Seal the Deal

    Learn indispensable sales techniques you can implement immediately to build relationships with customers, ask the right questions, improve phone skills, overcome objections and close more overall rentals.

    Item: 5478030729001
  • 10 Powerful Selling Techniques to Maximize Self-Storage Profitability

    10 Powerful Selling Techniques to Maximize Self-Storage Profitability

    Learn skills to maximize your self-storage sales presentation, including techniques designed to increase a facility’s lead generation, customer visits, rental activity and economic occupancy.

    Item: 4332617182001
  • 10 Ways to Boost Your Customer-Conversion Rate in Self-Storage

    10 Ways to Boost Your Customer-Conversion Rate in Self-Storage

    This session outlines strategies to help you convert more prospective customers to self-storage tenants—on the phone and in person. Learn how to generate more phone leads, pre-sell customers and more.

    Item: 4332954207001
  • The Anatomy of a Good Self-Storage Phone-Sales Call and Script

    The Anatomy of a Good Self-Storage Phone-Sales Call and Script

    This session will help self-storage managers perfect their phone-sales script and presentation. Learn the five parts of a sales call, how to increase your “kill rate,” closing techniques and more.

    Item: 4332681146001
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