Facility Operation

This instructive, practical session shares time- and task-management skills for self-storage facility managers, including tips for prioritization and ways to avoid procrastination.

Learn why facility auditing is a critical part of successful self-storage operation as well as things to look for during an audit, tools to facilitate the process, and what to do when you find red flags.

Hear the pros and cons of working with a third-party self-storage management company from the owner of 14 facilities. Learn about benefits, company vetting, expectations, contract negotiation and more.

Learn about startup and ongoing expenses that should be anticipated for a self-storage operation, including industry averages, cost ranges and more. Get financial information you need to make good decisions.

Learn about best practices and cost-effective technologies that can add sophistication to your self-storage security program. Get tips on using forensic data, license-plate recognition, flow counts and more.

While large self-storage companies possess certain operating advantages, independent owners can carve out healthy market share by implementing smart strategies related to marketing and money management.

Are you leveraging competitor information to benefit your self-storage business? Learn how touring and promoting referrals with competitors and other tools can be used to market your points of differentiation.

Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.

Do you know when the self-storage customer experience actually begins? Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.

This session outlines strategies to help you convert more prospective customers to self-storage tenants—on the phone and in person. Learn how to generate more phone leads, pre-sell customers and more.