Facility Operation

This session will help you understand how self-storage customers make their buying decisions. Gain the tools to reach customers, improve sales, exceed expectations and structure effective marketing programs.

Learn a fresh approach to hiring the right self-storage manager the first time, including where to find quality candidates, how to evaluate applicants, how to cultivate solid interview questions, and more.

Examine key considerations regarding self-storage manager compensation including the difference between rental commissions and salary, designating ancillary commissions, rewards, benefits and more.

Learn about common self-storage operational mistakes and how to correct them, including who to trust to run a facility, common marketing errors, how to underwrite property income and expenses, and more.

Knowing how to communicate well during difficult situations can improve work life and customer engagement. Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.

This session helps self-storage managers elevate their career trajectory by teaching them how to set professional goals, obtain qualifications, communicate effectively and write a killer resume.

Are you prepared to act in the event of a disaster? Learn what crises can impact a self-storage business, what first-response actions should be made, and how to minimize injury to tenants, staff and property.

Stress and confusion can accompany your first self-storage acquisition and learning operational best practices. This session eases the burden of new ownership by offering key steps to first-year success.