Sales/Customer Service

Learn effective sales strategies for closing every self-storage rental as well as tips for overcoming customer objections, achieving service excellence, handling difficult service situations and more.

Learn tools, tips and tricks that have been proven highly effective in improving self-storage ancillary sales. You’ll get strategies for selling more product and adding to the bottom line with add-on profit centers.

Are you leveraging competitor information to benefit your self-storage business? Learn how touring and promoting referrals with competitors and other tools can be used to market your points of differentiation.

Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.

Learn how a self-storage tenant-insurance or tenant-protection program can be a valuable source of additional revenue. Get tips on choosing a program, training staff, and marketing and selling to customers.