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Learn about common self-storage operational mistakes and how to correct them, including who to trust to run a facility, common marketing errors, how to underwrite property income and expenses, and more.Item Number 4331247093001Digital-only Access $20.00 -
Knowing how to communicate well during difficult situations can improve work life and customer engagement. Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.Item Number 4332765071001Digital-only Access $20.00 -
This session helps self-storage managers elevate their career trajectory by teaching them how to set professional goals, obtain qualifications, communicate effectively and write a killer resume.Item Number 4332771666001Digital-only Access $20.00 -
This detailed, comprehensive guide instructs facility owners and managers in how to manage the day-to-day functions of a self-storage facility, from opening and closing the office to everything in between.Item Number ISS255Digital-only Access $79.95 -
This handbook is a compilation of policies, procedures, conditions and expectations to guide employee/employer actions in the operation of a self-storage facility—a code of conduct and information source.Item Number ISS254Digital-only Access $49.95 -
This guide contains high-level strategies for increasing the value of a storage asset, covering topics such as hiring, marketing, site "rentability," audits and operational reviews, revenue, expenses and more.Item Number ISS256Digital-only Access $99.95 -
This USB drive contains a comprehensive set of written and recorded training materials on self-storage auditing, collections, customer service, marketing, facility operation, revenue management and sales.Item Number ISS375Digital-only Access $89.95