Self-Storage Mastery Video 5-Pack: Customer Experience
Become a master of self-storage customer experience! This select, discount bundle offers insight to the buyer journey including service strategies, communication tools, digital interfaces, CRM and more.
Format: Streaming Video
Duration: Approximately 3 hours, 7 minutes
Please Note: Streaming videos are viewable through an embedded player from your "My On-Demand Library." Purchased titles are uploaded nightly into customer accounts by the system, usually by 8 p.m. Central Time, though times may vary. This means it may take up to 24 hours for videos to appear in your library, depending on what time of day your transaction was processed. Thank you for your patience.
Self-Storage Mastery Video 5-Pack: Customer Experience
Our Self-Storage Mastery video packs combine some of the best education sessions recorded during recent Inside Self-Storage World Expo and other educational events. Based on popular themes, these five-video bundles provide valuable, in-depth knowledge on highly requested topics of interest—at significant savings!
The Customer Experience package features self-storage experts discussing issues and strategies that are critical to the buyer journey. It includes:
- The Pillars of a Winning Self-Storage Customer Experience – There are challenges and opportunities when trying to elevate the self-storage customer experience. Learn how to tap into low-risk, high-reward improvements.
- Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service – Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.
- The Three Rs of Customer Experience: Relationships, Results and Revenue – This data-packed session will teach you the technology tools, tips and tricks needed to create a hyper-personalized tenant journey and customer experience prospects will love.
- Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator – Learn how to ramp up self-storage customer engagement by using an omnichannel content strategy. Explore communication trends and statistics as well as current and future technology disruptors.
- Turning Tenants Into Walking Billboards With an Exceptional Service Experience – Learn why pleasing current customers is critical and why word-of-mouth is the backbone of any local business. Our presenter shares insights to help you immediately improve your customer experience.
For full session descriptions, please click on the linked titles to view the individual product page.
Other packages in the Self-Storage Mastery Series are:
Package Components: The Pillars of a Winning Self-Storage Customer Experience , Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service , The Three Rs of Customer Experience: Relationships, Results and Revenue , Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator , Turning Tenants Into Walking Billboards With an Exceptional Service Experience
