Become a master of self-storage customer experience! This select, discount bundle offers insight to the buyer journey including service strategies, communication tools, digital interfaces, CRM and more.
Format: Streaming Video
Duration: Approximately 3 hours, 7 minutes
Please Note: Streaming videos are viewable through an embedded player from your "My On-Demand Library." Purchased titles are uploaded nightly into customer accounts by the system, usually by 8 p.m. Central Time, though times may vary. This means it may take up to 24 hours for videos to appear in your library, depending on what time of day your transaction was processed. Thank you for your patience.
Self-Storage Mastery Video 5-Pack: Customer Experience
Our Self-Storage Mastery video packs combine some of the best education sessions recorded during recent Inside Self-Storage World Expo and other educational events. Based on popular themes, these five-video bundles provide valuable, in-depth knowledge on highly requested topics of interest—at significant savings!
The Customer Experience package features self-storage experts discussing issues and strategies that are critical to the buyer journey. It includes:
For full session descriptions, please click on the linked titles to view the individual product page.
Other packages in the Self-Storage Mastery Series are:
Package Components: The Pillars of a Winning Self-Storage Customer Experience , Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service , The Three Rs of Customer Experience: Relationships, Results and Revenue , Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator , Turning Tenants Into Walking Billboards With an Exceptional Service Experience