Streaming Video

Learn how to set up your new self-storage management office and operation to hit the ground running. Topics include timelines, appropriate checklists, strategies and more.

There are challenges and opportunities when trying to elevate the self-storage customer experience. Learn how to tap into low-risk, high-reward improvements.

Learn hiring and training techniques that help new managers start strong, plus ways to get your team to exceed expectations while delivering a first-class customer experience.

Learn implementation tips, key performance indicators and pitfalls to avoid across the seven core marketing channels that should be part of every operator’s marketing strategy.

Learn how to maximize square footage on oddly shaped land parcels and space-challenged sites. Discover obstacles you might encounter and how to overcome them.

Learn which self-storage loan programs are appropriate for your needs, whether you seek maximum leverage, nonrecourse, prepay flexibility, the lowest rate or other options.

Learn which data metrics a self-storage facility of any size should be tracking as well as how to turn them into practical insights to make better business decisions.

It's critical to anticipate annual facility revenue and expenses. Learn how to review past performance, select benchmarks for measurement, and create a solid budget for the year ahead.

Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.

Learn to identify tools, refine talents and leverage communication to become a more-effective leader. Our presenter focuses on the Powerful Ps: prepare, plan, persistence, prioritize, passion and purpose.