TOPICS

Learn 10 steps to turn “no” votes into “yes” and avoid common mistakes that cause cities to deny self-storage projects. Get your facility built while your competitors give up on their plans!

Learn how to assemble an appropriate compensation package, including salaries and wages, bonus plans, benefits and other incentives, to keep valuable staff engaged and happy.

Learn how advances in self-storage technology, including AI, smart-sensor data, mobile apps and more, can help you save money, increase security and enhance the customer experience.

Leverage key takeaways from the Great Recession to navigate the current economic downturn and take advantage of opportunities that will occur. Topics include effects on finance, development and more.

Sooner or later, every self-storage operator will need to call an attorney. Learn the most common situations in which you should seek legal advice and why.

Learn techniques to improve and maximize your user experience for online rentals, starting with your website and moving all the way through to the final transaction.

Learn the most important items that affect self-storage construction spending and get simple tips to evaluate a proposed building for too much design (extra cost) or too little (extra risk).

Learn effective site-auditing strategies to ensure business success. Topics include areas to evaluate, red flags to watch for and what to do when problems are uncovered.

Learn the most effective ways to remotely manage a facility, from automating the move-in process, to improving tenant access, to building and development considerations.

Get insight on how self-storage deal terms and structure have been impacted by COVID-19 and how to position yourself for real estate success. Topics include underwriting, facility value and more.

Learn how to set up your new self-storage management office and operation to hit the ground running. Topics include timelines, appropriate checklists, strategies and more.

There are challenges and opportunities when trying to elevate the self-storage customer experience. Learn how to tap into low-risk, high-reward improvements.

Learn hiring and training techniques that help new managers start strong, plus ways to get your team to exceed expectations while delivering a first-class customer experience.

Learn implementation tips, key performance indicators and pitfalls to avoid across the seven core marketing channels that should be part of every operator’s marketing strategy.

Learn how to maximize square footage on oddly shaped land parcels and space-challenged sites. Discover obstacles you might encounter and how to overcome them.

Learn which self-storage loan programs are appropriate for your needs, whether you seek maximum leverage, nonrecourse, prepay flexibility, the lowest rate or other options.

Learn which data metrics a self-storage facility of any size should be tracking as well as how to turn them into practical insights to make better business decisions.

It's critical to anticipate annual facility revenue and expenses. Learn how to review past performance, select benchmarks for measurement, and create a solid budget for the year ahead.

Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.

Learn to identify tools, refine talents and leverage communication to become a more-effective leader. Our presenter focuses on the Powerful Ps: prepare, plan, persistence, prioritize, passion and purpose.