Facility Operation

Call-center services have evolved well beyond answering the phone. Learn about the latest innovations that can save time, money and headaches while strengthening your self-storage operation.

Self-storage tenant insurance and protection plans reduce risk for self-storage operations. Learn how these products work, their similarities and differences, and how they can generate added revenue.

Our presenters will explain how to leverage tax incentives to help cover the costs of self-storage facility renovations such as new doors and roofs, or energy upgrades to lighting and HVAC systems.

Every self-storage manager has a responsibility to keep tenants current. Our presenter will share techniques to help customers avoid default and strategies to collect late payments when they don’t.

Every page on your self-storage website should enable people to store with you, but that doesn’t mean each has to generate leads. Learn how to create a better site that’ll engage new and existing customers.

Our presenter will discuss the latest in potentially damaging self-storage legal issues and how to handle them. He’ll also examine interesting patterns from actual cases and how they were resolved.

Our presenter will share why being a hands-on self-storage owner has its advantages and help you recognize which lines of day-to-day operation you should approach, straddle and avoid crossing.

Looking for ways to improve profitability? Consider expanding your self-storage product and service mix. Our presenter will discuss proven add-on profit centers and programs that can drive new business.

COVID-19 has created new legal challenges. Learn how to address potential problems with updates to your self-storage rental agreement, execute a revised contract for current tenants and more.

Learn how and why to study your profit-and-loss and other fiscal reports, interpret the data to gauge the health of your business, and use the information to adjust your self-storage operation.