Facility Operation

All self-storage operators should conduct competitive research to gauge market position and uncover areas for improvement. Learn how to query competitors, extract data and analyze results to maximize profit.

This data-packed session will teach you the technology tools, tips and tricks needed to create a hyper-personalized tenant journey and customer experience prospects will love.

Learn operational tips and collection techniques to avoid self-storage lien sales as well as the best way to implement procedures if a delinquent account must go to auction.

Staff training is a powerful tool for improving self-storage site performance. Learn the expectations, policies and routines that should be set for every employee level.

Dealing with certain customers can sometimes be uncomfortable, gross or even frightening. Learn how to handle even the most awkward situations professionally and with poise.

Finding and hiring self-storage employees is the easy part. Learn how to conduct effective reviews as well as when and how to discipline staff.

Learn how doing good works in the areas in which you do business can increase self-storage sales, grow revenue and help your community thrive.

Unless you completely outsource your facility management, you should be making regular site visits. Learn how to make the most of them to provide excellent leadership and solidify asset-value growth.

It’s time to leverage the Internet of Things with smart-connected self-storage facilities. Go beyond the IoT basics and learn how to form a tactical plan to transform data into actionable insights.

Automation is popping up everywhere. From kiosks to storage bots, online rentals to smart locks, learn how futuristic tools and artificial intelligence are changing the game for self-storage operators.