Facility Operation

COVID-19 drove customer service to digital channels, but which virtual conveniences are here to stay? Our presenters will discuss technologies that can improve CX for fast, frictionless interactions at scale.

Recent legislative updates have created grey areas for processing self-storage liens and taking units to auction. Get the low-down on various state lien-law changes and remaining compliant with auctions.

Learn what it takes to compete in an increasingly saturated market including operational improvements to boost efficiency and ways to demonstrate your value proposition.

Learn the ultimate process for transforming self-storage leads into rentals, including what to say and how to say it when the office phone rings or someone walks in the door.

Learn how to assemble an appropriate compensation package, including salaries and wages, bonus plans, benefits and other incentives, to keep valuable staff engaged and happy.

Learn how advances in self-storage technology, including AI, smart-sensor data, mobile apps and more, can help you save money, increase security and enhance the customer experience.

Learn techniques to improve and maximize your user experience for online rentals, starting with your website and moving all the way through to the final transaction.

Learn effective site-auditing strategies to ensure business success. Topics include areas to evaluate, red flags to watch for and what to do when problems are uncovered.

Learn the most effective ways to remotely manage a facility, from automating the move-in process, to improving tenant access, to building and development considerations.

Learn how to set up your new self-storage management office and operation to hit the ground running. Topics include timelines, appropriate checklists, strategies and more.