Day-to-Day Management

Recent legislative updates have created grey areas for processing self-storage liens and taking units to auction. Get the low-down on various state lien-law changes and remaining compliant with auctions.

Learn what it takes to compete in an increasingly saturated market including operational improvements to boost efficiency and ways to demonstrate your value proposition.

Learn how to assemble an appropriate compensation package, including salaries and wages, bonus plans, benefits and other incentives, to keep valuable staff engaged and happy.

Learn effective site-auditing strategies to ensure business success. Topics include areas to evaluate, red flags to watch for and what to do when problems are uncovered.

Learn how to set up your new self-storage management office and operation to hit the ground running. Topics include timelines, appropriate checklists, strategies and more.

Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.

All self-storage operators should conduct competitive research to gauge market position and uncover areas for improvement. Learn how to query competitors, extract data and analyze results to maximize profit.

This data-packed session will teach you the technology tools, tips and tricks needed to create a hyper-personalized tenant journey and customer experience prospects will love.

Learn operational tips and collection techniques to avoid self-storage lien sales as well as the best way to implement procedures if a delinquent account must go to auction.

Staff training is a powerful tool for improving self-storage site performance. Learn the expectations, policies and routines that should be set for every employee level.

Dealing with certain customers can sometimes be uncomfortable, gross or even frightening. Learn how to handle even the most awkward situations professionally and with poise.