Sales/Customer Service

Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.

Learn how a self-storage tenant-insurance or tenant-protection program can be a valuable source of additional revenue. Get tips on choosing a program, training staff, and marketing and selling to customers.

Do you know when the self-storage customer experience actually begins? Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.

Learn skills to maximize your self-storage sales presentation, including techniques designed to increase a facility’s lead generation, customer visits, rental activity and economic occupancy.

This session will help self-storage managers perfect their phone-sales script and presentation. Learn the five parts of a sales call, how to increase your “kill rate,” closing techniques and more.

Learn the most effective ways to get a self-storage prospect’s attention and close the deal, including tips on scripts, different customer types, maximizing inbound leads, sales reporting and more.

This session outlines strategies to help you convert more prospective customers to self-storage tenants—on the phone and in person. Learn how to generate more phone leads, pre-sell customers and more.

This session will help you understand how self-storage customers make their buying decisions. Gain the tools to reach customers, improve sales, exceed expectations and structure effective marketing programs.

Knowing how to communicate well during difficult situations can improve work life and customer engagement. Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.