Sales/Customer Service
81-91 of 91 results
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This session will help self-storage managers perfect their phone-sales script and presentation. Learn the five parts of a sales call, how to increase your “kill rate,” closing techniques and more.Item Number 4332681146001Digital-only Access $20.00 -
Learn the most effective ways to get a self-storage prospect’s attention and close the deal, including tips on scripts, different customer types, maximizing inbound leads, sales reporting and more.Item Number 4332681217001Digital-only Access $20.00 -
This session outlines strategies to help you convert more prospective customers to self-storage tenants—on the phone and in person. Learn how to generate more phone leads, pre-sell customers and more.Item Number 4332954207001Digital-only Access $20.00 -
This session will help you understand how self-storage customers make their buying decisions. Gain the tools to reach customers, improve sales, exceed expectations and structure effective marketing programs.Item Number 4332962492001Digital-only Access $20.00 -
Knowing how to communicate well during difficult situations can improve work life and customer engagement. Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.Item Number 4332765071001Digital-only Access $20.00 -
This book by industry expert Bob Copper provides proven ideas and techniques for delivering the highest level of customer service, thereby creating customer satisfaction and ensuring business success.Item Number ISS248Digital-only Access $14.95 -
This book shares common-sense ideas and techniques to teach anyone how to succeed at self-storage sales, enabling you to rent more space and generate more revenue.Item Number ISS249Digital-only Access $19.95 -
This concise and comprehensive handbook by industry expert Bob Copper contains all the tools the independent self-storage operator needs to run a successful business. It's a perfect day-to-day companion.Item Number ISS253Digital-only Access $49.95 -
This USB drive contains an essential set of written and recorded training materials designed to train self-storage managers on collections, customer service, facility management and sales.Item Number ISS376Digital-only Access $49.95 -
This USB drive contains a comprehensive set of written and recorded training materials on self-storage auditing, collections, customer service, marketing, facility operation, revenue management and sales.Item Number ISS375Digital-only Access $89.95 -
Become a master of self-storage customer experience! This select, discount bundle offers insight to the buyer journey including service strategies, communication tools, digital interfaces, CRM and more.
Item Number ISSCE22PKGDigital-only Access $99.00